I understand that life with a newborn can be unpredictable. My aim is to offer flexibility while respecting the time reserved for each appointment.
Booking & Payment:
All consultations must be booked in advance through the online booking calendar. Payment is required at the time of booking unless alternative arrangements have been made.
For consultation packages, appointments will be arranged in consultation with you to suit your stage of pregnancy, your baby's age and your individual needs.
Rescheduling:
Please provide at least 48 hours' notice wherever possible if you need to reschedule. Appointments can be rescheduled without an additional fee when sufficient notice is provided.
I understand that unexpected circumstances can arise, particularly during the early weeks with a newborn, and will aim to accommodate reasonable requests where possible.
Late Cancellations & Missed Appointments:
Cancellations made with less than 24 hours' notice may incur a fee of up to the full consultation fee if the appointment cannot reasonably be filled.
Missed appointments without notice may also incur a fee.
Repeated late cancellations or missed package appointments may be treated as a used consultation.
Consultation Packages:
Package consultations are designed to provide ongoing support throughout pregnancy and your baby's first six weeks.
If you book during pregnancy, we will arrange your remaining consultations following your baby's birth. If you book after your baby is born, we will arrange the remaining consultations around your baby's age and your individual needs.
Appointments should ideally be used within your baby's first six weeks unless otherwise agreed.
Refunds:
If you need to discontinue your package, please contact me to discuss your circumstances.
Refunds will be assessed based on services already provided and your rights under Australian Consumer Law.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Online Consultations (Telehealth)
You will need a suitable device, reliable internet connection and a private space for your consultation.
If technical difficulties prevent the consultation from proceeding, we will arrange an alternative time or suitable alternative where appropriate.
Thank You:
Thank you for your understanding and for allowing me to provide dedicated time and support to you and your family.
My aim is to make accessing support as straightforward and flexible as possible during this important stage of your journey.